211 W. Spangler Ave., Elmhurst, IL 60126  |  CALL TOLL FREE: (866) 691-8560
211 W. Spangler Ave.
Elmhurst, IL 60126
CALL TOLL FREE:
(866) 691-8560

FREQUENTLY ASKED QUESTIONS

General FAQ

It really depends on the type of metal detector you use. A conveyer system, for instance, might require a different type of test piece than a gravity system. If you are not sure what kind of piece you need, you can contact us. Our technical team can tell you exactly what kind of device you need depending on your product line.
Yes. All of our test devices are food contact approved and are completely safe to be used in the food and beverages industry.
No. Though our primary customer base is comprised of people from the food and beverages industry, our pieces are used in other industries as well. From pharmaceuticals to packaging, there are a number of industries where the need for metal detection is quite high. If you are using machines to manufacture things and are worried that your products could be contaminated with metal or other particles, you need a solid, reliable metal or x-ray inspection detection system. To calibrate that system, you need our test pieces.
We offer three types of test pieces–ferrous (chrome steel), non-ferrous (brass) and stainless steel 316. We do NOT offer SS 304. In addition, we have aluminum, soda lime glass and ceramic (ZRO2) for x-ray inspection. The pieces are available in a variety of different shapes and sizes.
Orders placed during normal business shipping hours–8 AM to 3:30 PM–will be shipped to you the same day. Orders placed after 4 PM will be processed and shipped to you the next day. Orders placed after 3:30 PM on Friday will only be processed on Monday. Shipping can be expedited as needed (2Day, Overnight)
You can call us on our toll-free customer care number (866) 691-8560 to change or cancel your order any time you want. If the item is not shipped to you as promised, you can call our customer care team for assistance as well.
Yes, you can. We can put your name, contact information, and brand logo on the pieces for a nominal, one-time charge. Or, we could make a completely unique test piece–designed specifically to your requirements – we will provide a quote for any custom test piece. All you need to do is contact us and tell us exactly what your requirements are and we will take care of the rest.
Test pieces are normally processed and shipped the same day they are received. Ask for expedited shipping and the test pieces will be delivered right to your doorstep in 24 to 48 hours.
When it comes to quality, our products are in a league of their own. The materials used in our manufacturing process are virtually indestructible. And when you require Stainless Steel, we use the 316 series products, which is considered to be the industry standard and the most difficult to detect. They do not degrade over time. They can be used to test your products for hours on end–day after day, month after month, year after year. This is one of the reasons why, over the past two decades, we haven’t had any customers who were not satisfied with our products.
Yes, they are. For each and every test piece you buy from us, you can print out a Certificate of Conformity right from our official website.
We offer free certification for all of our products. So, you’ll never have to pay a fee to get the certification necessary for your HACCP plan or audit.
First, you need to create an account on our website. Once you do, you need to send us an email. Your account will be verified and authorized by our team, after which you will be granted access to the ‘Certificates’ section of our website. Once you have the access, you can simply log in, visit the ‘Certificates’ section, and print out a certificate. While printing out a certificate, you have to make sure you choose the right certificate based on the metal or contaminant type–ferrous, non-ferrous, or stainless steel, aluminum, soda-lime glass or ceramic. You also want to check if the certification number on your product matches the number on the certificate you print out. Alternatively, you can also contact us, and we will be happy to print out a certificate for you and send or email it to you.
It is engraved right on the product itself.
We offer lifetime certificates that do not expire. You can use it as long as you use the product and never have to re-certify again.
Of course, you can. We have a no-questions-asked return policy. Even on the off chance that you get the wrong item shipped to you or you are not satisfied with the product for whatever reason, you just need to contact our staff and place a fresh order. The right piece will be shipped to you in a box with a return label on it. You can place the piece that you ordered in the box and send it back to us.
Yes, you can. We have a simple yet profitable OEM/reseller program for those who wish to sell our products. Call our Operations Director, Brian Kiel, to discuss the details – (866) 691-8560

Guarantees

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Order Status

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Please contact customer service at 1-800-401-2320 Ext.1 for more information on modifying or canceling an existing order.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
If your order has not arrived in the expected period of time, please contact customer service at 1-800-401-2320 Ext 1 for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My Account

1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Please contact customer service at 1-800-401-2320 Ext.1 to return or exchange your order.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Terms & Conditions for complete details regarding our return policy.

Buyer’s Guide

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Shipping and Returns

Please contact customer service at 1-800-401-2320 Ext.1 for more information on returning an item.
Our normal business hours are 8am-4pm CST. Overnight orders placed after 3:30pm CST will be processed as if placed the next day (Friday orders after 4pm CST processed on Monday). In the event an item is out of stock, we will make every effort to ship overnight as ordered. Current production scheduling may require a one day delay before processing and shipping.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Additional Support

Certificates of Conformity can be downloaded right here from the website. You will, however, need to create an account, and have the account authorized by our customer service team. Step One… Click “My Account” in the upper right hand corner. Step Two… Create your own account with your email and a password of your choosing. Step Three... Once you have created your account, send an email to Testrods and, assuming everything is in order, you will be granted access to the Certificates page as quickly as possible during normal business hours. With your own login, when you need additional testrods, you will have an already established account to make reordering very simple. You will receive a return email once you have access to the certificates page. Then you can look for the certificate you need based on its metal type: FE (Ferrous), NFE (Non-Ferrous) or SS (Stainless Steel). Make certain you match the certificate number on the test piece to the certificate you download. NOTE: If you have already placed an order on the website since June 1, 2013, your account should already be authorized. If you have difficulty logging in or do not find the certificate number you need, please contact Customer Service at (866) 691-8560 or email Testrods.
We are located at: 211 W. Spangler Ave. Elmhurst, IL 60126 Our customer service phone number is (866) 691-8560. You may also reach us by email at testrods@testrods.com Contact Testrods Please click here for information about our company. You may also reach us by email at Contact Testrods Please click here for information about our company.